Blog

Our blog provides timely information on alarm monitoring, video monitoring, and emerging trends in security technologies

PSIM What You Need to Know

PSIM What You Need to Know

PSIM What You Need to Know – For years, the security industry, monitoring industry, and security consultants had to find creative ways to manage disparate access, video, and intrusion systems through expensive integrations. The problem is that over time, integrations...

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Open Platform Versus API What You Need to Know

Open Platform Versus API What You Need to Know

Open Platform Versus API What You Need to Know - An Open Platform Video, Alarm, and Event Monitoring Software Solution is a new way of integrating with alarm monitoring services instead of a traditional API, which has been around for a long time. Open Platform...

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Alarm Monitoring Services And The Digital Transformation

Alarm Monitoring Services And The Digital Transformation

Alarm Monitoring Services And The Digital Transformation - Over the last few years, the digital revolution has dramatically impacted traditional alarm monitoring services through the ability to provide services such as interactive video monitoring, the deployment of...

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Central Station Monitoring Technology Trends for 2022

Central Station Monitoring Technology Trends for 2022

Central Station Monitoring Technology Trends for 2022 - Technology and innovation continue to advance at record speed, impacting everything from electronic security to space travel. There have been a lot of articles published about 2022 security trends in general, so...

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Video Analytics Are Impacting Traditional Alarm Monitoring

Video Analytics Are Impacting Traditional Alarm Monitoring

Video Analytics Impacting Traditional Alarm Monitoring - Video analytics empower traditional alarm monitoring companies to do more through interactive video surveillance. The transition from conventional alarm monitoring technology to digital video solutions provides...

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Winter Safety Tips for Field Technicians

Winter Safety Tips for Field Technicians

Winter Safety Tips for Field Technicians – In much of the country, we are getting our first taste of winter weather. The snow, sleet, and bitter wind chills that come with the season are a minor inconvenience for most of us. But for field technicians who spend much of...

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Active-Active Data Centers What You Need To Know?

Active-Active Data Centers What You Need To Know?

Active-Active Data Centers What You Need To Know? - With the New DICE Corporation’s and IPtelX's recent announcement that our second UL 827A data center has transitioned to an active-active state for signal processing in the alarm industry, now is a great time to...

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Security Operation Centers Tips Before You Build

Security Operation Centers Tips Before You Build

Security Operation Centers Tips Before You Build - Designing an effective security control and command center is an enormous task for even the most experienced professional. Not only is a unified location for your monitoring infrastructure and technology required, but...

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Cyberattack – Are You Prepared?

Cyberattack – Are You Prepared?

Cyberattack – Are You Prepared? - No matter your size or industry, cyberattacks are the biggest threat to your businesses. With ransomware strikes becoming more elaborate and critical infrastructure such as security centers, hospitals, and utility providers becoming...

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Cloud Technology Promotes Business Growth

Cloud Technology Promotes Business Growth

Cloud Technology Promotes Business Growth - With a rapidly evolving economy, growing competitive pressures, and changing demands from customers, many organizations are finding their tried-and-true ways of doing business are no longer dependable. One of the biggest...

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Electronic Signatures Improve Efficiency

Electronic Signatures Improve Efficiency

Electronic Signatures Improve Efficiency – With advancements in mobile technology and cloud computing, many businesses have committed to moving to paperless solutions for most aspects of their daily operations. Although a paperless office is the ultimate goal, many...

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Embrace Software Change With These Helpful Tips

Embrace Software Change With These Helpful Tips

Embrace Software Change With These Helpful Tips - Help Your Organization Embrace Software Change with These Tips – We've all heard the famous quote, "change is the only constant in life." But for anyone trying to adapt to something new, that sentiment is easier said...

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Improve Central Station Performance with Data

Improve Central Station Performance with Data

Improve Central Station Performance with Data – Unless you work in a technical field or love math, terms like data and analysis can be intimidating. But data doesn’t have to be complicated! In fact, it can even be a considerable advantage in the world of alarm...

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Business Success Post COVID19

Business Success Post COVID19

Business Success Post COVID19 – No matter your industry or location, there is no escaping the impact the COVID19 pandemic has had on our lives, both personally and professionally. Global events like a pandemic don't simply produce short-lived changes; they lead to...

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Plan Ahead for a Safe and Worry-Free Summer Vacation

Plan Ahead for a Safe and Worry-Free Summer Vacation

Plan Ahead for a Safe and Worry-Free Summer Vacation – The summer vacation season is finally here, which means millions of Americans will be hitting the road after the pandemic put a pause on non-essential travel for over a year. But with travel expected to surge and...

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Solving Central Station Telecom Challenges with IPtelX

Solving Central Station Telecom Challenges with IPtelX

Solving Central Station Telecom Challenges with IPtelX - With complicated routing and a wide variety of equipment that delivers information from a subscriber’s premises to an operator’s screen, there are many telecom challenges that central stations must address to...

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Why Your Central Station Needs a Customer Portal

Why Your Central Station Needs a Customer Portal

Why Your Central Station Needs a Customer Portal – With a rise in smart DIY monitoring technology giving users more control over their home security systems, central stations are looking for new tools to deliver higher quality customer experiences. One of the most...

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Virtual Doorman and Concierge Solutions

Virtual Doorman and Concierge Solutions

Essential Virtual Doorman and Concierge Solutions – It may sound like something out of a science fiction movie, but virtual doorman and concierge solutions are among the fastest-growing sectors in virtual security today. Although the features and benefits vary...

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During A Crisis Stay Connected To Your Clients – Tips

During A Crisis Stay Connected To Your Clients – Tips

During A Crisis Stay Connected To Your Clients With These Tips - From the coronavirus pandemic to record-breaking natural disasters, the last 18 months have been one of the most challenging periods for call centers and support teams in fields as diverse as emergency...

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Unified Versus Integrated Platforms What’s the Difference?

Unified Versus Integrated Platforms What’s the Difference?

Unified Versus Integrated Platforms What’s the Difference? – The terms unified and integrated are often used interchangeably in the world of software. However, it’s critical for central stations and professionals in the security industry to understand the differences...

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Improve Customer Retention With These Effective Strategies

Improve Customer Retention With These Effective Strategies

Effective Strategies to Improve Customer Retention – When it comes to business growth strategies, so much attention is placed on acquiring new customers that businesses often overlook the importance of retaining the ones they already have. But there are many reasons...

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Field Service Technicians Setting Them Up For Success

Field Service Technicians Setting Them Up For Success

Set Your Field Service Technicians Up for Success in 5 Simple Steps – If you're in a service-oriented industry, you know that field technicians play a significant role in the success of your business. After all, they not only manage on-site installations and repairs,...

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Working Remotely Tips Using Your Mobile Devices

Working Remotely Tips Using Your Mobile Devices

Working Remotely Tips Using Your Mobile Devices – The new “working from home economy,” which is likely to endure long past the COVID-19 pandemic, has posed many new challenges for employers and their teams. From maintaining productivity to staying connected to...

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Why Matrix Interactive is the Best Choice

Why Matrix Interactive is the Best Choice

Why Matrix Interactive is the Best Choice Why Matrix Interactive is the Best Choice - When we set out to relaunch the New DICE, one thing was essential: to broaden our reputation as an innovator in alarm monitoring and security technology. Always on the cutting edge...

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Getting the Most Out of Software Demos

Getting the Most Out of Software Demos

Getting the Most Out of Software Demos – Live virtual software demos are a worthwhile resource when shopping for new business software. Not only are you able to see the product you’re considering in action, but you also have one-on-one access to a product specialist...

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