Matrix Service

Schedule tasks, manage tickets, and improve service efficiency


Create detailed service tickets for any task you need to manage or track.

Schedule technicians and plan your workday with our flexible calendar tools.

Fully integrate Matrix Service with your other DICE software solutions.

Plot scheduled routes and view turn-by-turn directions with mapping features.

Download printable copies of service tickets and notes or email ticket files.

Take Matrix Service anywhere you need to go without downloading software.


Matrix Service is a universal task management and scheduling system. Combining our Hands-On Manager and Rapid Scheduler tools, Matrix Service lets users assign tickets, manage service technicians with an interactive calendar and mapping system, access notes, and much more. Plus, Matrix is available anywhere your technicians need to go with our web-based app accessible on any smartphone or tablet.


Matrix Mobile Service

Field technicians and service personnel view customer records, service requests, installed products, notes, history, and contact information on a mobile device.



Matrix Mobile Vivid

Dealer technicians and service personnel view account information, location directions, contact information, zones, and notes on a mobile device.

Business Operations Solutions

Matrix Sales

Matrix Accounting

Sales plays a pivotal role in the success of any business, which is why Matrix Sales simplifies the sales process from start to finish with proposal builders, prospect management, digital signing, and more.

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Matrix Portals

Matrix Accounting

Matrix Portals provide residential and commercial users online access to manage accounts, view history, monitor processes and alarm data, find information about new services, and more.

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Matrix Accounting

Matrix Accounting

Manage everything from billing and mobile payments to financial data and analytics with our integrated Matrix Accounting software backed by Microsoft Dynamics 365.

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