Manage accounts efficiently with commercial and residential portals
FEATURES & HIGHLIGHTS
Access account information from any location with user-friendly workflows and processes.
View account information, statements, and usage with real time analytics and data tools.
Easy account management for dealers as well as commercial and residential customers.
Meet consumer demands with editable layouts and visuals to match your branding standards.
Shape customer experience by offering online bill payment, service requests, and testing.
Conserve customer service resources by offering improved visibility and 24/7 online access.
Collect data, visualize trends, and manage accounts
Organization, insight, and analysis of account data is all in one place with Commercial Portal. Used as a tool for dealers and retail managers, discovering patterns in subscriber and store account signal history has been simpler with data sorted by specific variables viewed as graphs, charts, and tables. Commercial Portal is also used to fine-tune individual accounts, prioritize contacts, add temporary schedules, and disable subscriber accounts from the same interface used to analyze data.
Prioritize accessibility, increase monthly revenue, and save resources
Payments, service requests, and account updates no longer require operator assistance with Residential Portal. Customers now handle their own accounts online, freeing central station resources and giving account holders more flexibility. Residential Portal also improves monthly revenue by providing easy to set up and edit auto pay services, allows customers to schedule service or upgrades and review account history, put accounts on test, and much more.
Business Operations Solutions
Streamline your personnel management and customer care with our flexible Matrix Service software for field technicians, installing companies, and office staff.
Sales plays a pivotal role in the success of any business, which is why Matrix Sales simplifies the sales process from start to finish with proposal builders, prospect management, digital signing, and more.
Manage everything from billing and mobile payments to financial data and analytics with our integrated Matrix Accounting software backed by Microsoft Dynamics 365.