Industries Served

Although our roots are in security technology, our flexible all-in-one software and telecom solutions are designed to work for a wide range of industries. With advanced cross-platform dependability that allows you to work anywhere and options to customize functions and layouts to best meet your needs or goals, the possibilities are limitless.

Call Center

Alarm & Event Monitoring

Handle unlimited alarms or unique events with speed and accuracy using our industry-leading monitoring, video monitoring solutions, and cloud alarm hosting solutions.

Features & Highlights

  • Event management systems that operate as computer-aided dispatch (CAD) systems
  • Industry-exclusive integrated PBX that is built into an event management system for use in public safety
  • Remote dispatching tools used in first responder vehicles to receive critical information
  • CCTV and video recording solutions that provide public safety flexibility to manage liability
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Virtual Guard Services

Patrol and monitor activity at multiple locations or properties with virtual monitoring, cloud video recording, and video verification technology.

Features & Highlights

  • Complete mapping and guard dispatching systems for event management and tracking
  • In-field remote tools for body or vehicle use to track guards and provide access to important data
  • CCTV and video analytics capacities that provide smart viewing on site
  • CCTV and video recording solutions that provide public safety flexibility to manage liability
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Field Service

Assign tickets, create schedules, identify the best routes, and interact with dispatchers and other drivers with mobile field service management software.  

Features & Highlights

  • Manage customer appointments, create service tickets, and manage orders and inventory
  • Optimize complex scheduling and routing with interactive calendar and mapping tools
  • Track worker activity with driver logs, time tracking, and job status updates
  • In-field remote tools for body or vehicle used to assist technicians and provide access to important data
Call Center

Call Centers

Make managing calls easier with Matrix Monitoring and Event Management’s call routing, sales, quoting, and agent management tools.

Features & Highlights

  • Event management system operates as computer-aided dispatch (CAD) system
  • Industry-exclusive integrated PBX that is built into an event management system for use in public safety
  • Remote dispatching tools used in emergency first responder vehicles to receive critical information
  • CCTV and video recording solutions that provide public safety flexibility to manage liability
Call Center

Government & Municipalities

Meet unique government requirements and agency policies with our UL listed and geo-redundant software and data centers.

Features & Highlights

  • Complete city center event management systems that provide video integration, access control, alarm sensors, and voice control points in one system 
  • Powerful custom video recording systems with analytics that meet government requirements
Call Center

Healthcare

Become a Matrix Triage call center with HIPAA compliant patient engagement solutions and personal emergency response system integrations.

Features & Highlights

  • Industry-exclusive system that provides unlimited medical sensors and equipment to interface with event management systems for tracking and liability protection
  • Complete telecom, voice control, and recording systems that provide liability protection
Call Center

Retail & Loss Prevention

Combine video surveillance, monitoring/event management, and operations software to optimize loss prevention and improve shopper safety.

Features & Highlights

  • Industry-exclusive event management system that encompasses RFID integration for easy reporting
  • CCTV and video analytics capacities that provide smart viewing on-site
  • CCTV and video recording solutions that provide public safety flexibility to manage liability
  • Custom solutions and integrations that provide 360° displays of events
  • Advanced video software services like head count and facial recognition provided to increase efficiency
Call Center

Universities & Schools

Keep students, staff, and visitors safe with cloud-powered comprehensive surveillance and mass notification software solutions.

Features & Highlights

  • Student tracking systems that work within our industry-leading event management systems
  • CCTV and video analytics capacities allow for smart viewing on-site
  • CCTV and video recording solutions that provide public safety flexibility to manage liability
  • Custom solutions and integrations that provide 360° displays of events
  • Complete mapping and guard dispatching systems for event management and tracking
  • In-field remote tools for body or vehicle use to track guards and provide access to important data
Call Center

Energy & Utilities

Monitor energy systems, oil and gas facilities, cellphone towers, and other high-profile infrastructure with integrated cloud video recording and hazardous material detectors.

Features & Highlights

  • Integrated CCTV recordings and other video with traditional alarm sensors
  • Automated audio recordings for alarms
  • Access control for alarms
  • Integrated systems with remote wireless panic sensors

1410 South Valley Center Drive
Bay City, MI 48706 USA
1-800-RUN-DICE (1-800-786-3423)
1-989-891-2800 | International
989-891-2801 | Fax

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