Improve Central Station Performance with Data – Unless you work in a technical field or love math, terms like data and analysis can be intimidating. But data doesn’t have to be complicated! In fact, it can even be a considerable advantage in the world of alarm monitoring and security. As technology improves and central stations, alarm monitoring companies, and security operation centers are expected to do more with limited personnel, the data you collect through tools like AI and machine learning can offer an abundance of information to support your organizational decision-making and strategy. The following are just a few of the many reasons data is essential for your central station and how it can improve your performance.
Improve Central Station Performance with Data – Key Points
Improve Quality of Life
Data is an essential tool to help you improve the quality of life for those you support. When you have a better understanding of how your customers live, work, and interact, you’re able to tailor your services to meet demands and become an invaluable resource. By measuring and taking advantage of the data available through technology such as video monitoring software, you can position your organization for growth in a rapidly changing industry.
Make Informed Decisions
The more data that is at your disposal, the more knowledge you have to make informed decisions. In the world of security, indisputable information and evidence are key. “When we developed our new Matrix Interactive video monitoring and event management platform, how data could be accessed and used was one of our primary considerations,” said DICE Corporation Co-President Avi Lupo. “By offering new resources for anything from AI to analytics, our users now not only have a competitive advantage, but they are also able to provide unmatched services backed by real-time information. The technology that is available today is a game-changer in our industry.”
Stay Ahead of Potential Errors
In addition to monitoring points of interest such as user analytics, data also allows you to monitor the health of essential systems in your organization. Central stations, alarm monitoring companies, and security operation centers have more opportunities to act before something small develops into a full-blown crisis by using information readily available for tasks like quality monitoring. When considering new software for your monitoring center, choosing technology that will allow you to be proactive instead of reactive will propel your efforts in sustaining best practices as you grow.
Get Results You Want
Every central station or monitoring center is different and often requires a unique set of tools to achieve your desired results. Data allows you to measure the outcome of your efforts, helping you understand how your initiatives are performing. If your strategy needs to be adjusted, data can also give you the tools to adapt and get the results you’re looking for.
Find Solutions to Problems
With meaningful data, your central station will have the resources to determine the cause of problems you may be experiencing more effectively. Many tools allow organizations to understand how key areas of interest work in multiple locations, departments, or systems. If something out of the ordinary were to occur, comparing data points allows organizations such as central stations, alarm monitoring companies, and security operation centers to establish theories with greater accuracy and implement improved solutions.
Related Reading: Business Success Post COVID19
No matter your industry or location, there is no escaping the impact the COVID19 pandemic has had on our lives, both personally and professionally. Global events like a pandemic don’t simply produce short-lived changes; they lead to profound shifts in how we live and work. As we prepare to enter a post COVID19 world, many professionals are feeling some uncertainty on how to move their businesses forward in a vastly different world. To help you and your team succeed, we’ve outlined a few areas of focus to think about as you navigate your workplace’s next normal.
Back-Up Your Arguments
Solid data is one of your best tools to present a powerful argument to make purchases, overhaul operations, and improve system processes. Demonstrating your case using indisputable data lends credibility to your cause and demonstrates the need for impactful change in your organization.
Know What You Are Doing Well
When it comes to data, we often focus on items going wrong. Still, data also allows organizations to understand what is going in the right direction, such as high-performing systems, exemplary customer service, and sales. After the successes are identified, this data is indispensable for research, helping organizations develop services that will work best.
Make the Most of Your Finances
In any industry, the financial makeup of an organization is data-driven. As central stations move to integrated financial and accounting solutions such as DICE’s Matrix Accounting, analytics allow for evidence-based processes, interactive dashboards/graphs, and the ability to monitor financial progress and trends on your terms.
In the age of analytics, data empowers central stations, alarm monitoring companies, and security operation centers to make decisions based on facts, trends, and real-time statistics. Whether you’re looking for new ways to assess usage and user habits or are seeking opportunities to improve quality of life and stay ahead of potential challenges, there are resources available today to move your organization forward. If you’re interested in learning more about how data can improve your central station’s processes, contact us to schedule a virtual demo with a DICE representative.
Author: Avi Lupo, Co-President Dice Corporation