Matrix Call Center

Includes our iPBX solution as well as interactive screen pops, scripts, automatic call management, skill-based routing, verbal and written notes, and much more.

FEATURES & HIGHLIGHTS

Access popup windows that provide need to know information on who is calling. 

Guide operators with pre-defined workflows and processes with step-by-step instructions. 

Record all customer interaction notes via text or verbally with easy-to-use tools. 

Embed iPBX with cloud audio archiving to access or send recordings for reference and ensure accountability.

Employ grid management and automatic call distribution to manage high call volumes. 

Define skills-based routing to send calls to specific agents, departments, or teams. 

Matrix Call Center

Call center software is a vital communication tool when it comes to reaching customers. Matrix Call Center combines an embedded iPBX solution with our software platform, providing operators with the tools to sell, interact, and meet your caller’s needs. Pop-up windows provide caller information to drive the conversation using action items, scripts, automatic call management, skill-based routing, verbal and written notes, and much more. Plus, Matrix Call Center increases productivity, revenue, and customer satisfaction.

Monitoring and Event Management Solutions

Matrix Alarms

matrix desk woman

Handle alarms and unique events, view surveillance footage as it happens, and simplify call center workflow. 

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Matrix Lite

sales

Run your central station with a simple, affordable, and efficient alarm and event management solution. 

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Matrix Interactive

sales

Take advantage of the latest technology with smart, integrated video, AI, and analytics remote monitoring tools.

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Matrix Triage

service technician

Interact with patients using custom workflows, escalate calls to specialists, record calls for billing accuracy, and more. 

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Matrix PSIM

CRM Gateway

Integrate security apps or devices and control them using one interface with our Physical Security Information Management platform. 

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Matrix PERS Alert

service technician

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Matrix 911

sales

Power PSAPs of all sizes with configurable solutions that provide critical information for public safety. 

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1410 South Valley Center Drive
Bay City, MI 48706 USA
1-800-RUN-DICE (1-800-786-3423)
1-989-891-2800 | International
989-891-2801 | Fax

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