Service Management | DICE Corporation
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Software Modules

Service Management

Schedule tasks, manage tickets, and improve service efficiency

Module Overview

Matrix Service Management is a universal task management and scheduling system. Our Hands-on Manager and Rapid Scheduler systems are capable of being fully integrated with your Matrix system, allowing you to assign tickets, manage service technicians with an interactive calendar and mapping system, and access notes. Matrix Service is available anywhere your technicians need to go with our web-based app, accessible on any smartphone or tablet.

Simplify productivity from start to finish with Matrix Service Management.

Features & Highlights

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Plot scheduled routes

Map tickets and view routes for each appointment. Street locations, turn-by-turn directions, and ticket information is also viewable from the map.

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Outline ticket tasks

Create tickets for any project you need to manage or track. Assign tickets to departments and individuals, and add notes as work is completed.

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Customize scheduling

Schedule technicians with a customizable calendar system that can be filtered by time, date, and ticket owner.

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Retrieve exported data

Access physical copies of your information in an easy to download spreadsheet CSV file.

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Travel and service

Take Matrix Service anywhere. Our web-based app runs on smartphones and tablets through a browser, requiring no downloads.

Available Modules


Hands-on Manager

Create tickets and manage appointments.

Manage tickets for services, installations, work orders, sales, or any project you need to manage or track with Hands-on Manager. Hands-on manager gives you the flexibility to track tickets, assign and move tickets between departments, record notes, and attach photos and documents. The Hands-on Manager system is even integrated with the Matrix Mapping System, providing users with turn-by-turn directions and location features.


Rapid Scheduler

Map tickets and view routes for each appointment.

Matrix Rapid Scheduler is an easy-to- use system that allows users to schedule appointments. Completely integrated with the Hands-on Manager ticketing system and the Matrix Mapping System, Rapid Scheduler geographically locates scheduled work sites, schedules tickets by chronological order or efficiencies, and pins locations on a map with the information you need just by hovering your mouse.


Fire Inspection

Step-by-step fire inspection with any smart device

Matrix Fire Inspection is a browser-based tool that guides users through a step-by-step workflow covering every aspect of inspecting a fire alarm system according to the NFPA inspection process. Collecting fire inspection information is easy with simple prompts and a barcode reader to handle asset tagging. Recorded information is automatically entered into the appropriate NFPA forms from your tablet or computer and are capable of being sent to the necessary parties or stored in the Matrix electronic document imaging system. Plus, service tickets can be created for any issue requiring further review.

Mobile Applications

IOS & Android Ready

Matrix apps allow you to work from anywhere in real time, managing your important service tasks.

Matrix Mobile Applications

Application Available:

Matrix Mobile Service

Field technicians and service personnel can view customer records, service needs, installed products, notes, history, contact information, and more using a mobile device. Enter notes, customer signatures, and generate invoices on-site.

Available on the App Store Available on the Google Play Store

Matrix Mobile Applications

Application Available:

Matrix Mobile Vivid

Dealer technicians and service personnel can view account information, location directions, contact information, zones, notes, and more. Dealers are able to track and manage accounts at all times with the Vivid Mobile app.

Available on the App Store Available on the Google Play Store

Discover How DICE Can Integrate With Your Business.

Request a Demo Today

Request a customized demonstration with one of our product specialists and learn how DICE’s award-winning services can work for you. Whether you’re looking for a new telecom solution or are interesting in our industry-leading cloud hosting center, we’re confident you’ll find the solution to best fit the needs of your business. Our representatives will discuss your business goals and objectives, answering questions and walking you through how DICE can help you achieve your goals.

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