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Software Module

Alarm Monitoring Software for Central Stations

Enhance efficiency, analyze data, and provide better customer service with Matrix Monitoring

Module Overview

With alarm monitoring & event management software from DICE Corporation, handling alarms has never been simpler

We understand no two monitoring centers, businesses, or industries are the same, which is why our software is built to meet a wide range of needs. With a uniquely configurable layout and workflow built into a powerful all-in-one platform, Matrix Monitoring alarm & event management software gives central stations and monitoring centers unparalleled advantage over traditional software. Backed by a completely browser-based application, Matrix Monitoring can be used on any device from any location. Plus, with our open platform APIs, central stations can with any network connected technology, including personal emergency response systems (PERS) and GPS devices.

Monitor Screens

Features & Highlights

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Work Anywhere

Whether you are in the office or working offsite, Matrix Monitoring’s cloud web-based software is fully functional whenever you need it. Plus, with no downloads, you’re always up-to-date with the latest version.

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Collaborate with Matrix Products

Part of the Matrix platform, Monitoring is completely compatible with other Matrix tools your team uses to power your business. Whether it’s creating service tickets with Hands-On Manager or searching for client contact information, Matrix simplifies your work experience.

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Handle Alarms from Any Device

From burglary and fire to PERS and video verification, we understand there are many devices used to communicate mission critical information to central station operators. Matrix Monitoring works seamlessly with most internet connected devices using our open platform API.

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Route Calls with iPBX & IVR Integration

Simplify customer communication and operator availability with iPBX and IVR integration. Our exclusive telecom tools allow customer inquiries to be consolidated with a pending alarm queue and operators can work remotely with our cloud-based iPBX.

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Customize to Meet Your Needs

Because every alarm monitoring center and central station is different, Matrix Monitoring is completely customizable to meet your needs. Interactive scripting, custom workflows, and module integrations are just a few of the things you can do to get the most out of your alarm monitoring and event management software.

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Maintain operator accountability

Maintaining consistent customer service is always a challenge for any business. Alarm monitoring centers need to ensure their customers are receiving fast, accurate, and friendly assistance under some of the most difficult circumstances. Integrated phone call and operator action recording keeps your team accountable and lets you refine the alarm handling process.

Access live video and digital recordings with CloudEye

When it comes to the overall safety of homes and businesses, nothing comes close to the insight and transparency of video monitoring. DICE Corporation’s award-winning CloudEye cloud video recording and surveillance solution works side-by-side with your alarm monitoring software to stream live zone footage of alarms, conduct video verification, stream recorded footage, and much more. Click here for more information about CloudEye and video monitoring services.

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What Matrix Monitoring users are saying

“We currently use Matrix for alarm monitoring as well as for service scheduling and we use them in conjunction with each other to do our daily monitoring service. It’s made it a heck of a lot easier for us. Our old program was very basic and very constraining. While it got the job done, it was more difficult. Matrix has really made our daily job easier by having all of the information where we need it and in the places that help us best.” – Beckie Frazier, SOS Alarm

“Without DICE, there would not be a Statewide. The platform works well with our operators and other Matrix integrations. [The alarm monitoring software] is very easy to learn and efficient. The operators pick it up very fast. I’ve been with Statewide for nine years, and we’ve literally grown to where we are now because of DICE.” – Janna Allen, Statewide Central Station

Additional Modules

Add-on modules are available to enhance the Matrix Monitoring user experience

Matrix Data Entry

Matrix Data Entry

Enter or manage data inside the Matrix software system with Matrix Data Entry. Once data is entered, it is populated in all elements of your Matrix software, streamlining your entire software platform and reducing the time spent entering and managing user information.

Matrix Home Automation Solutions

Matrix Home Automation Solutions

We offer a variety of home automation tools, apps, and SMS messaging technology to manage life safety and other comforts for residential subscribers. Users can access these solutions via smartphone, tablet, or PC.

PERS Device

Personal Emergency Response Systems (PERS)

Most PERS devices can be integrated with Matrix to protect and assist those with disabilities, the elderly, or any individual that requires a simplified, mobile means of sending an alarm.

Matrix ASAP to PSAP Gateway

Matrix ASAP to PSAP Gateway

Connect your authorized monitoring center with 911 networks or centers across the United States using our ASAP to PSAP gateway. This time and cost-saving service sends dispatches electronically to call centers and first responders, expediting response times.

GPS Monitoring

GPS Monitoring

Locate PERS and GPS-enabled devices with our GPS monitoring solutions. The Matrix mapping gateway also lets users map any PERS or GPS device and delivers the appropriate PSAP number to 911 dispatchers.

Matrix Email Gateway Service

Matrix Email Gateway Service

Send marketing materials, service notifications, billing statements, and anything you currently print with the email gateway service through Matrix. Users also maximize delivery while eliminating the complexities and expenses of in-house or outsourced email services.

Discover How DICE Can Integrate With Your Business.

Request a Demo Today

Request a customized demonstration with one of our product specialists and learn how DICE’s award-winning services can work for you. Whether you’re looking for a new telecom solution or are interesting in our industry-leading cloud hosting center, we’re confident you’ll find the solution to best fit the needs of your business. Our representatives will discuss your business goals and objectives, answering questions and walking you through how DICE can help you achieve your goals.

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Bay City, MI 48706 USA
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