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Software Module

CRM Communications Gateway

Make security more accessible with instant notifications

Cell phone with CRM Gateway Application Shown

Module Overview

Engage with customers and eliminate person-to-person communication with our CRM Communications Gateway system. Instead of customers communicating verbally through operators, the CRM Communications Gateway sends a URL link to customers via text message. Your customers will be able to view and edit account data, interact with alarm events, and more, while your operators concentrate on higher priority events.

When selected, the CRM link directs the customer to an account interface, which displays account information. From this page, users can cancel alarms, view bill payment information, and more. Account interfaces are completely customizable, allowing you to accommodate the page to your customers’ needs.

An effortless communications platform for accessible security.

Features & Highlights

Engage Customers

Deliver account notifications via text message, allowing customers to respond to alarm signals and pay bills from a smartphone.

Grow Revenue

Increase revenues by providing customers with a more convenient way to update payment information and pay bills.

Enhance End-User Experiences

Cater each action to your customers’ immediate needs with a well-designed UI.

Improve Operator Efficiency

Automate communication to maintain operator availability for higher priority signals.

Integrate with CloudEye Video Recording

Access live and recorded video surveillance with our exclusive cloud video recording technology CloudEye.

Discover How DICE Can Integrate With Your Business.

Request a Demo Today

Request a customized demonstration with one of our product specialists and learn how DICE’s award-winning services can work for you. Whether you’re looking for a new telecom solution or are interesting in our industry-leading cloud hosting center, we’re confident you’ll find the solution to best fit the needs of your business. Our representatives will discuss your business goals and objectives, answering questions and walking you through how DICE can help you achieve your goals.

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