With a user-friendly interface, simple customization, and the ability to work from any device without downloading software, the Matrix all-in-one platform delivers seamless, reliable solutions that move central stations forward.
Our Matrix alarm monitoring software has won numerous industry accolades for its ease of use, mobile functionality, and ability to integrate with a wide range of modules for a total business solution. From customer portals and sales management tools to video surveillance and service software, explore why Matrix is the security industry’s only truly integrated platform.
Matrix Monitoring’s alarm monitoring and event management solutions give operators all the tools they need to respond to calls and events with precision and accountability. Handle alarms from any device, customize to meet your needs, access software from any location, and more.
Matrix Video Monitoring and CloudEye cloud video recording provide additional insight and transparency for monitoring centers. Stream live zone footage for alarms, conduct video verification, access recorded footage, and drill down footage to a specific time period.
Engage with customers and reduce person-to-person communication through operators with the CRM Communications Gateway SMS text messaging system. Designated account holders receive instant text notifications for alarm events with zone information, options to dispatch or cancel alarms, call central stations, and more.
With Matrix Sales Management, sales teams have access to an all-in-one platform that organizes data, builds quotes, and generates contracts whether you’re in the office or working remotely. Sales representatives can also access statistics and graphs, collect digital signatures, and schedule appointments.
Matrix Service Management is a comprehensive task management and scheduling system that keeps office and service workers in the field connected anywhere you need to go. With Hands-On Manager and Rapid Scheduler, users assign and manage tickets, manage calendars, and schedule routes.
Whether you’re servicing residential customers or high-volume commercial accounts, our customer portals allow users to get the most out of their DICE services. Commercial Portal is a tool dealers use to process data and visualize trends. Residential portal is a tool for monitoring center users to collect customer payments, schedule service, review account history, and more.
Power your entire business on low-resource, browser-based automation software configurable to your need and accessible on multiple platforms.
Integrate any network-connected device to the Matrix platform using our open platform REST API.
Take your services on the road with our mobile-ready web applications designed to reduce labor hours and improve customer service.
Eliminate costly overhead expenses from infrastructure and IT staff by hosting central station configurations, software, and integrated phone systems.
Request a customized demonstration with one of our product specialists and learn how DICE’s award-winning services can work for you. Whether you’re looking for a new telecom solution or are interesting in our industry-leading cloud hosting center, we’re confident you’ll find the solution to best fit the needs of your business. Our representatives will discuss your business goals and objectives, answering questions and walking you through how DICE can help you achieve your goals.
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