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Matrix Alarm Monitoring Software & Modules

The only truly integrated platform for central stations

With a user-friendly interface, simple customization, and the ability to work from any device without downloading software, the Matrix all-in-one platform delivers seamless, reliable solutions that move central stations forward.

Our Matrix alarm monitoring software has won numerous industry accolades for its ease of use, mobile functionality, and ability to integrate with a wide range of modules for a total business solution. From customer portals and sales management tools to video surveillance and service software, explore why Matrix is the security industry’s only truly integrated platform.



Matrix Monitoring and Event Management

Alarm Monitoring & Event Management

Matrix Monitoring’s alarm monitoring and event management solutions give operators all the tools they need to respond to calls and events with precision and accountability. Handle alarms from any device, customize to meet your needs, access software from any location, and more.

Matrix Video Monitoring (MUV)

Video Monitoring

Matrix Video Monitoring and CloudEye cloud video recording provide additional insight and transparency for monitoring centers. Stream live zone footage for alarms, conduct video verification, access recorded footage, and drill down footage to a specific time period.

CRM Communications Gateway

CRM Gateway

Engage with customers and reduce person-to-person communication through operators with the CRM Communications Gateway SMS text messaging system. Designated account holders receive instant text notifications for alarm events with zone information, options to dispatch or cancel alarms, call central stations, and more.

Sales Management

Sales Management

With Matrix Sales Management, sales teams have access to an all-in-one platform that organizes data, builds quotes, and generates contracts whether you’re in the office or working remotely. Sales representatives can also access statistics and graphs, collect digital signatures, and schedule appointments.

Service Management

Service Management

Matrix Service Management is a comprehensive task management and scheduling system that keeps office and service workers in the field connected anywhere you need to go. With Hands-On Manager and Rapid Scheduler, users assign and manage tickets, manage calendars, and schedule routes.

Commercial Portal

Commercial and Residential Portals

Whether you’re servicing residential customers or high-volume commercial accounts, our customer portals allow users to get the most out of their DICE services. Commercial Portal is a tool dealers use to process data and visualize trends. Residential portal is a tool for monitoring center users to collect customer payments, schedule service, review account history, and more.

Features & Highlights

Software Automation

Automate from your browser

Power your entire business on low-resource, browser-based automation software configurable to your need and accessible on multiple platforms.

Software Communications

Communicate between machines

Integrate any network-connected device to the Matrix platform using our open platform REST API.

Access automation anywhere

Access automation anywhere

Take your services on the road with our mobile-ready web applications designed to reduce labor hours and improve customer service.

Automate signals

Reduce overhead expenses

Eliminate costly overhead expenses from infrastructure and IT staff by hosting central station configurations, software, and integrated phone systems.

Discover How DICE Can Integrate With Your Business.

Request a Demo Today

Request a customized demonstration with one of our product specialists and learn how DICE’s award-winning services can work for you. Whether you’re looking for a new telecom solution or are interesting in our industry-leading cloud hosting center, we’re confident you’ll find the solution to best fit the needs of your business. Our representatives will discuss your business goals and objectives, answering questions and walking you through how DICE can help you achieve your goals.

Question or Comment?

Contact us or email directly at sales@dicecorp.com

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