Enhance efficiency, analyze data, and provide better customer service
FEATURES & HIGHLIGHTS
View account information, notes, and more at a glance with built-in data entry tools.
Work anywhere with browser-based cloud software accessible on any device with no downloads.
Add video with Matrix Video or take advantage of the power of Matrix Interactive.
Customize layouts, scripts, and workflows to meet the needs of any central station or industry.
Optimize customer communication and operator availability with robust iPBX and IVR integration.
Maintain accountability and customer service standards with phone call and operator action recordings.
We understand no two monitoring centers, businesses, or industries are the same, which is why our software is built to meet a wide range of needs. With a uniquely configurable layout and workflow built into a powerful all-in-one platform, Matrix Alarms’s alarm & event management software gives central stations and monitoring centers unparalleled advantage over traditional software. Backed by a completely browser-based application, Matrix Alarms can be used on any device from any location. Plus, with our open platform APIs, central stations can work with any network connected technology, including personal emergency response systems (PERS) and GPS devices.
Monitoring and Event Management Solutions
Run your central station with a simple, affordable, and efficient alarm and event management solution.
Take advantage of the latest technology with smart, integrated video, AI, and analytics remote monitoring tools.
Interact with patients using custom workflows, escalate calls to specialists, record calls for billing accuracy, and more.
Integrate security apps or devices and control them using one interface with our Physical Security Information Management platform.
Matrix PERS Alert
Provide seniors, lone workers, and more with remote communications tools for location viewing, two-way voice, and more.
Power PSAPs of all sizes with configurable solutions that provide critical information for public safety.
Matrix Call Center
Combine our embedded iPBX solution with your call center software to view caller information with interactive screen pops.